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FAQ
Zancars Rental is conveniently situated in Kijangwani, 10 mins from the airport. Whether you're just landing or on your way out, we're ideally positioned to serve your car rental needs.
We offer both short-term and long-term car rentals. Our flexible options accommodate tourists, business companies, organizations, and institutions conducting daily activities in Zanzibar.
Our fleet includes a wide variety of well-maintained and regularly serviced vehicles, suitable for different needs and budgets. We want to ensure your travel in Zanzibar is comfortable and stress-free.
Our rental prices include insurance, taxes, and unlimited mileage. Additionally, we provide free breakdown service in the unlikely event of a mechanical failure.
In case of a breakdown due to mechanical failure, we deliver a replacement vehicle to you. Our top priority is your safety and convenience.
We offer free delivery of rental cars to the airport, ferry port, or anywhere else in Zanzibar Town. Outside the Zanzibar town, there is an extra cost for delivery and collecting the car. We aim to make your car hire experience as convenient as possible.
Yes, all our cars have valid road licenses and insurance stickers displayed on the windscreens. We adhere to all legal requirements to ensure your safety and peace of mind.
We operate around the clock, 24/7, to meet your car rental needs at any time. Our team is always ready to assist you.
To book a car, please visit our website or call our customer service hotline. We recommend booking in advance, especially during the peak tourist season.
Not necessary to have an international driver's license. With your national license or International license, you can rent a car, but you will need a Zanzibar driving permit which is $10.5 per driver. We will help you to get it before your arrival.
Yes, we can deliver your rental car directly to your hotel. Our aim is to provide you with the utmost convenience during your stay in Zanzibar.
Yes, we do offer a one-way rental service. However, this service may come with an additional charge depending on the drop-off location. Please let us know at the time of booking if you need this service.
We offer a grace period for car returns. However, if the vehicle is returned significantly later than agreed, an additional day's rental may be charged. Please contact us if you foresee any delay in returning the car.
Any traffic fines incurred during the rental period are the responsibility of the renter. If we receive notice of a fine, we will provide your contact information to the relevant authorities and you will be expected to pay the fine directly.
Yes, you can extend your rental period, but this is subject to vehicle availability and additional charges. It's recommended that you inform us as soon as possible if you wish to extend.
Yes, the minimum age to rent a car from Zancars Rental is 18 years old, and drivers must have held a valid driver's license.
Yes, you can add an additional driver. The additional driver will need to present a valid driver’s license at the time of pick-up, and additional fees for the driving permit will apply.
Lost car keys can be replaced, but there is an additional charge for this service. Please contact us immediately if this happens.
Yes, we do. Our free breakdown service is available 24/7. If you have any trouble with your rental vehicle, please contact us immediately.
Our standard policy doesn't allow for our rental cars to be taken off Zanzibar Island.
We accept payment by cash or credit cards (Master and Visa), but there is a 5% surcharge for credit card payments. For more specific information, please contact our customer service team.
You can cancel your reservation free of charge up to 24 hours before your scheduled pick-up time. After renting a car, no payment will be refunded for cancellations.
No need to clean it. Even though we do expect you to return it in a reasonable condition.
No, all our vehicles are smoke-free. A cleaning fee will be charged if evidence of smoking is found in the vehicle.
We can't guarantee a specific model, but we will do our best to provide the category of car that you booked. If your preferred category is unavailable, we will upgrade you to the next available category at no extra cost.
In case of a breakdown, simply call our hotline. We'll provide immediate assistance and, if needed, a replacement vehicle will be delivered to your location.
Any damage to the vehicle during the rental period will be subject to our fair wear and tear policy, available for review on our website. Significant damage may incur extra charges, depending on the extent and nature of the damage.